Privacy Policy

1. Who We Are

Zero Nine is an AI and operations technology company that helps businesses streamline workflows, automate processes, manage operational tasks, and build AI-assisted systems.

Depending on the context, Zero Nine may act as:

• a platform provider;
• a technology service provider;
• a workflow processor;
• a software operator;
• a data processor or service provider on behalf of customers.

Customers remain responsible for how they configure and operate their environments, workflows, and internal processes.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• our websites;
• software platforms and applications;
• AI and automation services;
• customer support interactions;
• integrations and APIs;
• operational workflows processed through Zero Nine;
• sales, onboarding, and customer relationship activities.

This Privacy Policy does not apply to third-party platforms, applications, or services that are operated independently from Zero Nine.

3. Information We Collect

A. Information Provided by Customers

Customers may upload, submit, generate, or process information through Zero Nine including:

• names;
• email addresses;
• business contact details;
• operational and workflow records;
• uploaded files and documentation;
• customer support requests;
• integration and API data;
• AI-generated outputs;
• user permissions and account roles;
• communication and activity records.

The specific information processed depends on how customers configure and use our services.

B. Account and Business Information

When interacting with Zero Nine, we may collect:

• name;
• company or organisation name;
• email address;
• billing information;
• payment details;
• account credentials;
• job title;
• business contact information.

We use this information to:

• provide access to services;
• manage accounts and subscriptions;
• authenticate users;
• process payments;
• communicate with customers;
• provide onboarding and support.

C. Technical and Usage Information

We may automatically collect technical and operational information including:

• IP address;
• browser and device information;
• operating system;
• timestamps and log files;
• workflow activity;
• session information;
• API requests;
• platform interactions;
• diagnostic and performance data.

We use this information to:

• maintain and improve services;
• monitor platform performance;
• secure systems and infrastructure;
• troubleshoot issues;
• improve reliability and usability.

4. How We Use Information

We use information to:

• provide and operate our services;
• support AI-powered workflows and automation;
• authenticate users and manage accounts;
• process operational tasks and workflows;
• provide customer support;
• improve products, systems, and reliability;
• monitor platform health and security;
• communicate with customers;
• investigate misuse, fraud, or security incidents;
• comply with legal obligations.

We may also use aggregated and de-identified information for:

• analytics;
• service improvement;
• operational insights;
• platform development;
• product research and performance monitoring.

We do not sell personal information.

5. AI and Workflow Processing

Zero Nine provides tools that may use AI systems, automation workflows, and third-party AI providers to assist customers with operational tasks.

Depending on customer configuration, AI-powered systems may:

• generate content or recommendations;
• automate operational workflows;
• process uploaded information;
• interact with integrations and APIs;
• support internal decision-making processes.

Customers are responsible for:

• configuring workflows appropriately;
• determining what information is processed;
• reviewing outputs where necessary;
• ensuring lawful collection and use of information.

AI-generated outputs may not always be accurate and should be reviewed where appropriate.

6. AI Model Training

Zero Nine does not use customer data to train public AI models unless explicitly authorised by the customer.

Where AI providers are used as part of our services, information may be processed by those providers solely for the purpose of delivering requested functionality, subject to applicable agreements and safeguards.

7. Audit Logs and Operational Records

To support security, reliability, and operational visibility, Zero Nine may maintain records including:

• workflow activity;
• authentication events;
• user actions;
• AI agent actions;
• API activity;
• administrative changes;
• system logs and operational events.

These records help support:

• troubleshooting;
• workflow oversight;
• platform security;
• operational accountability;
• compliance and auditing requirements.

8. Cookies and Analytics

Our websites and services may use cookies and similar technologies to:

• maintain sessions;
• improve website functionality;
• understand usage patterns;
• analyse platform performance;
• support security and diagnostics.

Users may disable cookies through browser settings, though some functionality may be affected.

We may use trusted third-party providers for analytics, monitoring, communications, infrastructure, and performance services.

9. Sharing of Information

We do not sell personal information or customer data.

We may share information with trusted third-party providers that help us operate our services, including providers related to:

• cloud infrastructure;
• hosting and storage;
• payment processing;
• analytics and monitoring;
• communications and support tools;
• security and fraud prevention;
• AI and automation services.

These providers are authorised to access information only as necessary to provide services on our behalf.

We may also disclose information:

• where required by law;
• to comply with legal obligations;
• to investigate fraud or security issues;
• to enforce agreements or protect rights;
• as part of a merger, acquisition, financing, or business restructure.

10. International Data Transfers

Zero Nine may process or store information in countries outside Australia.

Where international transfers occur, we take reasonable steps designed to protect information in accordance with applicable privacy and data protection laws.

11. Security

We implement administrative, technical, and organisational safeguards designed to protect information against unauthorised access, misuse, disclosure, alteration, or destruction.

Security measures may include:

• encryption;
• authentication controls;
• role-based permissions;
• monitoring systems;
• audit logging;
• secure infrastructure;
• access restrictions.

While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed completely secure.

12. Data Retention

We retain information only for as long as reasonably necessary to:

• provide services;
• maintain operational records;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain security and reliability.

Where appropriate, information may be deleted, anonymised, or de-identified.

Customers may control certain retention settings within their configured environments.

13. Customer Responsibilities

Customers using Zero Nine are responsible for:

• ensuring lawful collection and use of information;
• obtaining required consents;
• configuring workflows appropriately;
• reviewing AI-generated outputs where necessary;
• complying with applicable privacy and data protection laws.

14. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

• access personal information;
• request corrections;
• request deletion;
• object to certain processing;
• withdraw consent where applicable;
• request data portability.

Where Zero Nine processes information on behalf of a customer, requests may need to be directed to the relevant customer organisation.

15. Compliance

Zero Nine is committed to complying with applicable privacy and data protection laws, including:

• the Australian Privacy Act 1988 (Cth);
• the Australian Privacy Principles (APPs);
• the GDPR where applicable;
• other applicable international privacy and data protection regulations.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect:

• changes to our services or technology;
• operational updates;
• legal or regulatory developments;
• security or compliance improvements.

Updated versions will be published with a revised "Last Updated" date.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Zero Nine Australia

Email: hello@0-9.ai Website: https://0-9.ai